Terms of Use | Datalena

1. Acceptance of Terms

Welcome to Datalena, a software platform operated by The Datalena Group ("Datalena," "we," "our," "us"). By accessing or using Datalena, its APIs, or related services (collectively, the "Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility and Access

The Service is provided solely for business-to-business use by authorized clients ("clients") of The Datalena Group. Users must be at least 18 years old and invited or provisioned under a valid client account. Each user’s access is governed by their client administrator and by any applicable service agreement between The Datalena Group and that client. By using the Service, you represent that you have the authority to bind your organization to these Terms.

3. Account Security

Authentication is handled via Auth0 Single Sign-On (SSO). You are responsible for safeguarding your login credentials and promptly notifying your administrator or The Datalena Group of any unauthorized access. Client administrators manage user onboarding and capability assignments. The Datalena Group is not responsible for actions taken under accounts that were accessed using valid credentials.

4. Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

Access or attempt to access data belonging to another client.
Reverse engineer, decompile, or copy proprietary components of the Service.
Introduce malicious code, automated scraping, or performance-impacting requests.
Use the Service in violation of applicable laws, contractual obligations, or export controls.
Misrepresent your identity or affiliation in connection with the Service.

The Datalena Group reserves the right to suspend or terminate access for any violation of these Terms or for actions that pose security, operational, or compliance risks. Clients remain responsible for ensuring submitted workforce data is accurate, lawful, and restricted to their authorized scope.

5. Ownership and Intellectual Property

All software, APIs, interfaces, visual elements, documentation, and underlying databases within Datalena are the exclusive property of The Datalena Group or its licensors. Nothing in these Terms grants you ownership rights or a license beyond the limited, revocable access necessary to use the Service as intended under your client agreement.

6. Data and Content Ownership

Client organizations retain ownership of their uploaded or derived data. The Datalena Group may process such data solely to provide and improve the Service, maintain security, or fulfill contractual obligations. Datalena Group does not claim ownership of client data nor use such data for marketing or unrelated analytics. Clients are responsible for ensuring that any data they upload complies with applicable laws and does not include personally identifiable information (PII) unless explicitly authorized by contract. For additional details on data handling, review our Privacy Policy.

7. Service Availability and Platform Operations

We strive to provide reliable uptime and performance but do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, or outages may occur from time to time. Datalena uses Render Postgres for operational data, Snowflake for analytics, Render for hosting, and other infrastructure components as described in platform documentation. We apply Row-Level Security policies (such as RLP_CLIENT) and session client keys to uphold client isolation. The Datalena Group will use reasonable efforts to provide notice of significant downtime or changes that may affect access.

8. Third-Party Services

Datalena relies on trusted third-party providers, including Auth0, Render (app, API, and managed Postgres) and Snowflake, for hosting, authentication, and analytics processing. Your use of those services may also be subject to their respective terms and privacy policies. The Datalena Group is not responsible for third-party failures, outages, or policy changes outside our control but will coordinate reasonable remediation efforts.

9. Confidentiality

All information, configurations, data models, and business logic within Datalena are confidential. The Datalena Group treats client-submitted data as confidential and implements technical and organizational measures, including encryption in transit, encrypted backups, and least-privilege access. You agree not to disclose or distribute any confidential or proprietary information obtained through the Service except as authorized by your client agreement or required by law.

10. Disclaimers

The Service is provided “as is” and “as available.” The Datalena Group makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. Analytical outputs and dashboards are provided for informational purposes and should not be relied upon as professional or financial advice.

11. Limitation of Liability

To the maximum extent permitted by law:

The Datalena Group and its affiliates shall not be liable for any indirect, incidental, consequential, or special damages arising from your use or inability to use the Service.
Aggregate liability for direct damages shall not exceed the total fees paid by the relevant client to The Datalena Group in the twelve (12) months preceding the claim.
Certain jurisdictions do not allow limitations on implied warranties or liability; in such cases, limitations apply to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless The Datalena Group, its affiliates, officers, and employees from and against any claims, damages, or expenses arising out of your use or misuse of the Service, violation of these Terms, or violation of any rights of another party, including clients or users.

13. Termination

The Datalena Group may suspend or terminate your access to the Service at any time for security, legal, or contractual reasons, including misuse of client capabilities or violations of these Terms. Upon termination, your right to use the Service immediately ceases. Client data will be retained or deleted in accordance with the Privacy Policy and any governing contract. Obligations that by their nature should survive (including Sections 5, 6, 9, 10, 11, and 12) remain in effect.

14. Compliance with Law

Users and clients are responsible for compliance with all applicable laws and regulations, including data-handling and employment-related reporting obligations. The Datalena Group will cooperate with lawful requests from regulators or authorities as required.

15. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service shall be brought exclusively in the state or federal courts located in California, USA.

16. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top reflects the current version. Substantial changes will be communicated through Datalena or by email to client administrators. Continued use of the Service after such notice constitutes acceptance of the revised Terms.

17. Contact Us

Questions about these Terms can be directed to [email protected]. You may also write to The Datalena Group, Attn: Legal & Compliance, or visit https://app.datalena.com.